Setup and credentials
Q: What should I check first if the Outlook integration is not working?
A: If the Outlook integration is not working as expected, it is often caused by the setup configuration.
Check the following:
Make sure the organizer email is not a shared mailbox.
Make sure the Azure app uses Application permissions, not delegated permissions.
Check that the required Microsoft Graph permissions have been added.
Check that admin consent has been granted.
Make sure you entered the correct Tenant ID. This should be the Directory/Tenant ID, not the app ID.
Make sure you pasted the client secret value, not the secret ID.
Make sure you pasted the Application ID as the client ID.
Check whether the client secret has been changed or rotated since the integration was set up.
If the setup looks correct and the integration still does not work, please contact support.
Calendar events and meeting links
Q: What happens if I move a session in the platform?
A: The calendar events in the users’ calendars will be moved as well.
Q: How do users access the meeting link?
A: The meeting link is added to the calendar event as a clickable link in the event description.
Q: What information is expected to be listed in the Outlook invite?
A: See image below:
Q: My session takes place across multiple times or multiple days. What happens?
A: The integration will create one calendar event per timeframe in the session.
Q: How do users get the calendar event?
A: The calendar event is added when the user signs themselves up for a session, or when an admin marks them as signed up via the participation list.
Q: How are calendar events removed?
A: Calendar events are removed when:
The user is changed from signed up to another status, for example invited.
The user is removed from the session.
The session is deleted.
The event is deleted.
Users and Sync support
Q: My user did not get the calendar event. Why?
A: This usually means the calendar event could not be created, or that Outlook has not shown the event yet.
Check the following:
Check that the user’s email in Learningbank matches the User Principal Name or email field in AD.
Be aware that the Outlook app on phone or desktop can sometimes take a minute to sync.
Check whether the credentials used for the Outlook integration are valid.
Q: How do my users get the calendar event if it did not work when they signed up for the event?
A: You can retrigger the calendar event from the Learningbank platform.
You can do the following to retrigger:
Find the users who are marked as signed up for the session.
Change their status from signed up to invited. This will remove existing calendar events if they exist.
Change their status back to signed up to retrigger the calendar event.
If the above does not help you move forward, please feel free to reach out to [email protected].