Integration Terminology

This article provides more information about the terminology used in the integration process.

Our user-friendly integration hub simplifies setting up standard user integrations. This article provides more information about the terminology used in this process.

For more information about how to set up your integration through the Integration Hub.

Standard User Integration

User integration through our integration hub is standard; you will handle this process yourself. As we don’t have access to your data source, we cannot set it up for you (no matter how much we want to 😉). However, we are happy to support you with any questions you may have.

User integration involves connecting your system (data source) with Learningbank through our integration hub. This process is straightforward and can be easily completed using the integration hub.

Using the integration hub for your user integration ensures that your users are connected to Learningbank and updated whenever changes occur in the data source.

💡Quick tip: Always disable your notifications before you set up an integration in the integration hub.


When a user is created through user integration, their department is also created (if the department does not already exists). The department structure will be flat.

As the standard department is flat, you might want to have a hierarchy; and you need to set this up afterward.

Having a hierarchy is not part of the standard integration. If you need a hierarchy, you have two options:

  1. Set it up manually. Read more here: "Departments: Set up your Organisation"

  2. If you want the department structure to have a hierarchy automatically, it requires additional scoping and an associated cost. We are happy to support you with that. Please reach out to our support team for more details or assistance in determining the best approach for your organisation.

💡Quick tip: When considering your needs for the department structure, think about how you want to share learning. For example, if you want to share learning based on countries, you might consider having countries at the top of the hierarchy.

🚀 Please do not hesitate to reach out to our support if you have any questions.