Multi-select custom fields let you assign more than one predefined value in the same field for a user.
Use them when one person can have several valid values at the same time, such as roles, job profiles, departments, or locations.
Who is this for?
This feature is for administrators who create and manage user custom fields.
It is useful when one field should capture multiple valid options instead of only one.
Good to know💭
One way this functionality can be used is if, you have users with multiple employments, as it allows multiple values to be selected within a single field. For example, a user may be connected to more than one Legal Entity, Department, Country, or Job Profile at the same time. Instead of creating duplicate user profiles and data for each employment, multiple values can be stored within the same field, making user management more flexible and reducing data duplication.
When should you use it?
Use a multi-select field when the same user needs more than one value in one field.
For example, one user might have multiple job profiles, belong to several departments, or work across more than one location.
If a user should only have one value in the field, use Single Choice instead.
How to use it
Go to Platform Settings → Integrations → Custom Fields.
Click + Create and choose Multi-select as the field type.
Add the allowed options for the field and save your changes.
Open the relevant user, go to Profile settings, and find Additional information.
Select all values that should apply in that field.
Use the field in supported places such as filters, Circles, and Track
Good to know
A multi-select field uses a fixed list of allowed options. Users can only be assigned values from that list.
You can update the option list later if your setup changes.
If you use integrations or the API, multi-select values must be sent as arrays. Comma-separated text is not supported.
Existing Free Text and Single Choice field types continue to work as before.