The Relesys user integration is not part of the Integration Hub on your Learningbank platform. However, we still provide a standard solution, that the Learningbank team can setup for you on your platform.
Here's how!
To setup the Relesys integration on your Learningbank platform, it is first required to have a Client ID and Client Secret. These can be acquired from Relesys. Please see the link below under the section “Getting access”, to see how these can be acquired:
Once these have been acquired, the integration can be set up on your platform. This can be done, by reaching out to your Learningbank contact person or the support team.
Quick tip💡 Once you have set up your Relesys user integration, you have the opppturnity have notifications about learning set to users via Relesys.
Read this article, to find out how.
When the integration is being set up, there are a few settings to choose from. The following settings are currently available (default manager permission is currently not available):
The integration is also equipped with the exclusion of users and departments, just like the Integration hub on the platform. To update these lists, please reach out to the support team.
A complete Relesys set us the following:
A user/department integration is set up by Learningbank with the credentials from Relesys with the scope of relesys.api.users.
A SSO is set up by Relesys using credentails from Learningbank.
Communication is set up in Learningbank with credentials from Relesys. It can be an advantage to use the same ones, however, with the extended scope to include relesys.api.notifications.
The Sync
When an integration for Relesys is created, the following will be synced from Relesys to the platform:
All users (except for excluded users and users in excluded departments)
All departments, a 1:1 hierarchy will be created in the platform, mirroring the structure in Relesys
All user groups (except for user groups of users that are excluded)
When a user is synced, they will be synced with both the primary department of the user and any additional departments they have.
Good to know💭 When the integration is set up, it will only updates changes and additions, and not a full sync.
Technical support
The integration pulls users straight from Relesys. This means, that if you discover users that seems to have incorrect values, such as a wrong department and/or a job profile in the platform, please do first check in Relesys that the user is correct. If it is, then please reach out to the support team and we will be able to investigate it further.