Keeping users on track with deadlines is a key part of driving engagement and ensuring timely completion. Fortunately, the platform offers several ways to send reminders - both manually and automatically - so you can choose what works best for your workflow.
Want to remind your team before a deadline sneaks up? Whether you’re checking in on one person or nudging an entire team, we’ve got you covered. Below, you’ll find an overview of all the different options available to help you stay on top of deadlines!
Delivery channel and scope
Want to send a reminder yourself? The envelope icon and Send reminder to all send a manual email reminder.
Envelope icon: Sends an email to the individual user you choose.
Send reminder to all: Sends emails to eligible users in the current deadline view, taking your selected members and filters into account.
These manual actions send emails, not mobile push notifications. If you need another delivery channel, check which channels are available and enabled for the relevant communication type in your Communication settings.
Deadlines are set on your learning content. Automatic reminder types and timing are configured for the platform under Communication → Learning, rather than as a separate automatic rule for one Learning Path.
Admin dashboard
In the Admin dashboard, you'll find Requires My Attention, a quick overview of actions that might need your attention, including Exceeded deadlines.
Click Exceeded deadline to proceed to the following view of a list of users, where you can:
Click the ✉️ envelope icon to send an email reminder to an individual user
Use the search bar to find specific users
Apply filters like Expired, Job profiles, or Department to narrow your results
My Team
Want a clear view of how your team is doing with deadlines? Head to My Team → Deadlines to get the full picture - and take action directly.
What you can do here:
Use the search bar to find a specific team member
Filter by Deadline to view users with expired deadlines, or those with upcoming deadlines in 3, 7, or 14 days
Use the Members filter to display selected team members in a collected view
Good to know💭 Send reminder to all sends email reminders to eligible team members in your current deadline view. Use the Members filter to target selected team members. If no members are selected, reminders are sent to all eligible team members with expired deadlines, taking any other applied filters into account.
Individual follow-up vs Bulk reminders
Whether you're following up with one user or your whole team, there’s a simple way to do it.
For individual check-ins, head to My Team or Requires My Attention and find the user you want to follow up with. You can also go directly to their User profile > Learning paths tab to get an overview of their general status - if a deadline has been missed, it’ll be clearly labelled.
To remind several users at once, use Send reminder to all in My Team. This sends email reminders to eligible users based on your current selection and filters. Check the view before sending to make sure you're reaching the intended team members.
Automatic reminders
Want the platform to handle reminders automatically? Head to Communication → Learning to enable the relevant reminder types and configure their timing.
These settings apply at platform level. The deadline itself is set on the relevant learning content, but you do not create a separate automatic reminder rule for each Learning Path.
Check the available delivery channels for each communication type in your Communication settings. These are separate from the manual email reminders sent using the envelope icon or Send reminder to all.
You can enable the following reminder types:
Deadline reminder
Upcoming deadline reminder
Expired deadline reminder
When toggled on, these will automatically notify users at the right time - no manual actions needed (except setting the deadlines on your content, of course!).
Quick tip💡 Deadlines are based on the date itself - not the end of that day.
For example, if a deadline is set for March 5, it means the gate for completions closes as soon as the date turns from March 4 to March 5 at 00:00.
🔁 Need a refresher? Check out our Communication: Learning article for a full breakdown of how these communications work.
Best practices
Deadline reminders aren’t just about chasing completions — they’re a great tool for supporting user progress and helping everyone stay focused on their development goals. With the right setup, they ensure content is completed on time and learning stays on track.
Here are a few tips to get the most out of reminders:
✅ Enable automatic reminders
Turn on the Upcoming deadline and Expired deadline options under Communication → Learning to let the system notify users at the right time - no need to send reminders manually.
🧭 Stay proactive with My Team
Keep an eye on the Deadlines tab to support users who may need a gentle reminder to complete their assigned learning.
🎯 Use filters for targeted reminders
Apply filters like Job profile, Department, or Expired to reach the right users faster - whether you’re in My Team or Requires My Attention.
📌 Remember to set deadlines
Such reminders only work if deadlines are added to the content. Make sure to include them as part of your learning setup.