Before diving into how to read your track data, we recommend that you review the basis of both User and Track Content.
Why use filters
Using filters is a golden opportunity to get your data to say exactly what you need it to say. Filter examples could include data ranges, whether content is required, and more!
We provide you with the option to both filter the data and change the options for what data is shown in the overview. Therefore, you can select the cogwheel (⚙️) or the ´+´ to add more filter options for more specific data. Both options are marked in the image below.
Filters explained
Date range | Use this filter to find a specific time for the data you need. It looks at content completion. |
Users | Find a specific user in this drop-down menu. |
Departments | Find only users in selected departments |
Learning path | Choose the content you need data on. It can be one or multiple at the same time. |
User status | Choose active users, inactive users, or both. |
Completion | Choose it to be optional, required, or all content that shows. |
Part of | Is it shared through sharing or via explore |
Include history | When using recurring content, you can choose to see data on only the current period or on the |
Status | For example, you can filter to only show users' completed content or those who missed a deadline, etc. |
First day range | Here you can filter users, who has had their first day, on a range of chosen dates. |
Good to know 💭 Date range: This shows whether the content was completed within the selected period. If it was not completed, the status would be: not started; if it was completed, the status would be completed.
Reading the columns
The columns show different data, whether you are looking at Track user or Track content. If you can't find the column you need, you must switch the type of insights you are looking at. The table below shows what the different options mean.
Part of | Show whether the content is a part of a Journey or on Explore. |
Completion | Is it optional or required to complete it. |
Assigned date | The date was assigned to the user (if it is explored, then it is the date of enrolment). |
Valid until | If the content is recurring, then valid until will show the date for when the content resets and should be completed again. |
Deadline | The date by which a user needs to have content completed according to the deadline. |
Completion Date | When the user completed the content for the first time. If your content is recurring, then it shows the completion that made the period compliant. |
Time Spent | It shows how much time the user spends completing the training. |
Avg. Score | If it is Learner Content, it will show what percentage was correct. |
Completion Rate | Shows how much of the content is completed. |
Status | Is a visual indicator showing users' progress. The different statuses are explained below. |
Good to know 💭 If you see a user with more than one training column, it means they are assigned to learn more than once.
Statuses explained
Not started: This indicates that the task has not yet been initiated.
Completed: This signifies that the task has been successfully finished and meets all requirements.
Awaiting: This status indicates that the task has been completed but requires approval from a designated administrator.
Missed deadline: This status highlights that the task has passed the deadline and it still not completed.
Overdue: This status indicates that the task was completed after the deadline.
Incomplete: This status indicates that the task has been started but is not yet complete or error-free. It requires completion and correction before being considered finished.
In progress: Shows if the user completed some modules in the learning path, but they did not fully complete all yet.
Workflows
When using the Workflows view in Track, you can use the following filters:
Workflows: Select the Workflow you want to view.
Type: Filter by Workflow type.
Completed by: Filter based on who completed the Workflow.
Include history: Choose whether to include historical Workflow data.
The Workflow data includes the following columns:
Assigned date: When the Workflow was assigned.
Completed date: When the Workflow was completed.
Task status: Shows the progress of the tasks in the Workflow.
Manager Checklist task statuses
Tasks in a Manager Checklist can have three statuses:
Not started: The task has not been started.
In progress: The task has been started but is not yet done.
Done: The task has been completed.
Task progress and plan completion
Task status shows the progress of individual tasks and is separate from completing the overall plan. A Manager Checklist is not completed automatically when its tasks are done. The manager must manually complete the plan, and the plan can be completed even if not all tasks are marked as Done.
Widgets: Completed vs. Completion rate
If completed and the completion rate does not align, the following would be the cause:
Completed = Based on rows below the widgets
Completion rate = Based on unique pieces of content
Here's an example:
Let's say that a user is assigned 2 learning paths build this way:
Learning path 1: Module A
Learning path 2: Module A and Module B
Learning path 1 is completed making Module A in path 2 also completed.
Then, going to Track -> Users -> Modules = Completed 2/3, with a completion rate of 50%.