The automatic emails sent from the platform are super smart and designed to engage users. If you want to personalise them further to match your organisation's Tone of Voice, watch the video below to see how🎬
Good to know💭 You can edit most templates, but for the once where the button says "view" the template is locked. This applies for all push notifications.
Recommendations for making custom templates
When making the templates it is really up to you to let your creativity loose and create the templates you feel i most engaging. However, we do have some tips that will help you secure that your template looks nice for the users.
It is recommended that you do not write the name or links of the module, learning path, event etc. in the communication template manually and instead stick to the variables.
Make sure that you have created a template in all the languages you need. Otherwise users whos language is not represented in the platform will get a notification in the first template you made.
Send your self a test email before making them live for users. This ensures that you know how they look once received.
Quick tip💡 When you send a test email, the variables are not filled out, however, they will be once triggered directly thourgh the platform.