In this article, you will find the kinds of communication that impact the login and activation of users. If you need to learn about communication in general or how to make custom templates, please go to this article: "Communication and notifications".
Good to know💭
When scrolling through the settings, you might notice that some of the features are already turned on, and you cannot disable them.
This is intentional to ensure that important information is sent to the users.
Activation of users
Toggle this on if you want your users to get a notification when their account is ready to use in the system. This applies when adding users manually, via a bulk upload from an Excel sheet, or via an integration.
Through this, they can activate their account and start learning!
As an admin, you can also resend activation emails to selected users. Go to Manage -> Users and click the three dots next to the user's name. Only users who have never logged in before can receive the activation e-mail.
Tips for activation emails💡
The notification contains an activation link, which will be active for 14 days.
If you are using SSO, users do not need to activate their accounts and can simply log in via the platform URL.
If users were imported via Excel, then they will not get an email, despite it being toggled on. You can resend it to the user by following the steps shown here.
Reset password
This function ensures that users will get a notification containing a link to reset their password if they have clicked Reset password on the login screen, or if you have done that for them via Manage -> Users -> 3 dots and Reset password.
In the pop-up box, you can also manually create a new password for them. This does not trigger any notifications, so you need to send them the password you made manually. Make it a one time password by toggleing on this setting:
No login reminder
This one secures engagement among users. You can choose how many days you want between notifications by clicking the little box at the end of the description. When a certain number of days have passed, they will be reminded to keep using the platform.
Good to know about no login reminders💭
Once per day during the morning hours UTC, the system evaluates whether any users meet the requirements.
This setting also works retroactively. Meaning that if the e-mail setting has been disabled but then later enabled, users who were created, e.g. 31 days ago and have since not logged in, will receive an e-mail.
Users who have yet to activate their accounts will also be reminded.