Tip💡 Check your communication settings before reading the FAQ below, as nothing will be sent if the setting is not on.
New Learning available:
Q: I just published a new sharing. When is the "new learning email" sent?
A: If the starting point is set to 'Right after publishing', the notifications are sent right away. If you have decided on a specific time, the notification is sent on the time you set it.
Q: How do I avoid users getting a new learning available notification if I make a change to a sharing?
A: To prevent this notification from being sent, you need to disable it in your communication settings before you publish any changes. Once your changes are published, you can toggle it back on after 1 hour.
Q: How will users know that new learning is unlocked if I, e.g. have a delay?
A: The day after a new module is unlocked, the platform will send a new learning notification in the morning hours.
Events:
Q: I have invited my users to an event through a learning path. When will they get the invitation?
A: The day after in the morning hours.
Activation emails:
Q: I forgot to enable the action emails before I added users to the platform who should have gotten the message. Can I resend it?
A: Yes, you can! If it is only one user, you can do it by going to user management, clicking the three dots and then 'Resend activation email'. If you need to send it to multiple users at once, you can tick them off in the little box to the left of their name and then use the pop-up forming at the top of the screen to send an activation email to all marked.
