Q: Will the completion status of a module or a learning path carry over when it is included in two different journeys?
A: Yes, the completion status is linked to the module ID. This means that when the module is included in multiple journeys (via a learning path or stand alone), its completion status carries over. The only exception is when there is a 'Complete again' setting on the module, managed at the learning path level.
Q: If completion status has been reset on a module either due to recurring or complete again, is the previous completion data still retrievable or is it permanently lost?
A: Old completions and attempts will always be found under a user's history that you access via their profile. If the content is recurring, you can find all old periods by enabling the 'Include history' filter.
Q: How do I get my users to complete training again if they have completed it before?
A: This depends on whether it should just be this one time, or if it should be re-taken on a set basis. If it should be on a set basis, you can benefit from using recurring. Read this article to find the setup that is suited for you. If not, then you can use the 'Complete again' feature. Here's how:
Create a new learning path with the same module/modules and then add the 'complete again' feature by selecting "yes" in the side menu settings
Add the new learning path to a sharing and share with users
Then all users assigned will be asked to complete it, and will also be notified via the New learning email. The previous completions will still be found in Insights.
Q: Where can I see what questions a user answered incorrectly?
A: To find this information, do the following:
Go to Learner insights and find the user and module you need
On the far right of the screen, you'll find the option to click "Answers"
After clicking this, you will see the user's latest attempt with information on right or wrong answers. To see old attempts, you can click on the attempt filter to the left and pick others.
Q: Where can I see information on which questions users got right/wrong in percentages?
A: To find this information, do the following:
Go to Content insights and find the module you need
On the far right of the screen, you'll find the option to click "Answers"
After clicking this, you will see a overview over what user could and could not answer correctly.
Q: What is the difference between insights and reports?
A: Reports give you a quick overview, while insights allow you to dive deeper into the data, use more different filters, save filters, and also consider periods. On recurring content, it is recommended that you only track learning via insights.