The Purpose of Learners Insights
Learners Insights provides an intuitive overview of how specific users, departments, or job profiles are performing within the learning platform, focusing on their activities and progress.
For a quick overview of the feature, you can watch the video below before proceeding to the step-by-step guide 🎬
Key Features of Learners Insights
Detailed Progress Tracking: Monitor each learner’s journey, from course enrollment to completion, with real-time data.
Engagement Insights: Understand how your learners interact with modules and identify areas for improvement.
Exportable Reports: Create easy-to-share reports for stakeholders to showcase your team’s achievements.
If you need information on how to find content-specific insights instead, you can click here to go to our article on Content Insights. Should you be in doubt about which too you should be using, you can check out different use cases in our article: "Learner & Content insights: Use cases".
Toggling Between Users and Summary
You can toggle between the "Users" view and the "Summary" view. This functionality provides two distinct perspectives on your learners' progress:
Users View: This view focuses on individual learner data. It allows you to see each learner’s progress in detail, track their completion status, and identify who might need additional support or encouragement. If a learner is completing a course multiple times—for example, compliance training that recurs regularly—they will appear multiple times in this view. This ensures admins can review each individual attempt for a deeper understanding of their progress.
Summary View: This view offers a broader overview of learning trends across your organization. It highlights aggregate data such as average completion rates, overall engagement levels, and trends over time. Unlike the Users View, this perspective consolidates multiple attempts by the same user into aggregated data, providing a clear high-level picture of overall performance.
Benefits of Toggling Between Views
By switching between the "Users" and "Summary" views, you can:
Gain a detailed understanding of individual learner journeys while maintaining visibility of the bigger picture.
Save time by accessing the exact level of data you need without navigating multiple reports.
Make informed decisions to improve learning outcomes, whether at the individual or organizational level.
The toggle switch is located at the top of the Learners Insights page, making it intuitive and efficient to switch between these perspectives as needed.
How to use Learners Insights
In this article, we focus on a hands-on approach, so now that you know the purpose of the feature, we are going head-first into how to use it.
Choose between Users, Departments and Job profiles
In the top left corner, you choose which overview you want to see. Different information appears depending on which one you choose.
User: Name, Department and Job profile of the users
Department: Name, parent department and total users
Job profile: Name and total users
Filter to get your desired insight
If you choose User in Step 1, you can sort users by name, department and job profile. But this time, you can also click on each of them and filter which users, departments, etc., you want to look into. If you choose departments or job profiles, you can sort them by these. Use the search bar to find a specific one and clear the setting to start over.
Completion filter
Pas along further to the right, and you will see the Completion filter. Click this to sort between required and optional learning.
Active/inactive
Last but not least, active and inactive users are divided. Click this feature to switch between them.
Read the insights
Now that you are done with the filters, you can dive deep into the data. Use the data to see the total time spent learning, the average score and the completion rate for the users, departments or job profiles.
Export
After compiling your data, you can export the data to an Excel file by clicking the Export button to the left.
💡Quick tip: For more in-depth information about the completion or score of a specific learning path or module, click on the user, department, or job profile. The detailed view includes the assigned date, completion date, total time spent, score, and completion status
If you need to learn more about filters or gain knowlegde on how to read the data you have gathered it is recommend that you read our article: "Insights: Filter and Analyse your data".
Filters explained
Users - Learning paths: Provides detailed insights on individual learners, including all attempts for a given module. If a user has made multiple attempts, each one is recorded, allowing admins to track progress over time, see score improvements, and analyze time spent on each attempt.
Users - Summary: Summarizes overall performance across learning paths, showing completion rates, average scores, and engagement trends. Unlike Users View, this perspective consolidates data, providing a high-level overview rather than individual attempt details.
Department: The Department filter allows you to segment users based on their respective departments.
Job profile: The Job profile filter helps you examine user data based on different job profiles within your organisation.
If you don't choose specific users, departments or job profiles, all users, departments or job profiles. Regardless of which group you look at, the data will tell you about their engagement, performance and activities.
Completion: The Completion filter allows you to differentiate between Required and Optional learning content. By applying this filter, you can evaluate user engagement with mandatory training versus optional courses - use this to see if users prioritise doing their required learning and if they enjoy the optional content. This helps to understand your organisation's overall compliance and voluntary learning behaviours.
Active/Inactive: The Active/Inactive filter allows you to view statistics separately for active and deactivated users on the platform. This filter helps you track user engagement and identify patterns or trends among both active and inactive users.
Date range: The "Date Range" allows you to filter and view data within a specific time frame. This is useful for tracking progress, completion rates, and user activity over a defined period.
Select a start and end date – Choose the time frame you want to analyze.
View filtered data – The system will display only the relevant data within the chosen dates.
Adjust as needed – You can easily modify the date range to focus on different time periods or reset it to view all available data.
💡 Read more about recurring learning content right here.
Why use Learner Insights?
Now that you know how to handle the feature and also have an explanation of its settings and filters, it is time to learn the benefits of utilising Learners Insights.
Here are some of the benefits you can expect from using Learners Insight:
Intuitive Interface: Easily navigate and filter data to focus on what matters most.
Active & Inactive Users: Identify engagement levels by tracking user activity.
Optional vs. Required Courses: Get a clear breakdown to ensure compliance and prioritize learning.
Key Metrics: Access essential data like completion rates, average scores, and time spent for better program evaluation.
View your learning data in a whole new light
Learners insight offers you a streamlined dashboard for an instant overview of learner analytics, allowing you to filter data by department or job profile. Its design helps identify trends, measure progress, and make informed decisions to optimize learning management. Additionally, two other features remain part of analytics:
Overview provides a quick and efficient overview of all learning without going into detail.
Survey contains all the responses to the surveys that have been published.
You can read more about analytics right here!