Q: Will the completion status of a module or a learning path carry over when it is included in two different journeys?
A: Yes, the completion status is linked to the module ID. This means that when the module is included in multiple journeys (via a learning path or stand alone), its completion status carries over. The only exception is when there is a 'Complete again' setting on the module, managed at the learning path level.
Q: If completion status has been reset on a module either due to recurring or complete again, is the previous completion data still retrievable or is it permanently lost?
A: Old completions and attempts will always be found under a user's history that you access via their profile. If the content is recurring, you can find all old periods by enabling the 'Include history' filter.
Q: How do I get my users to complete training again if they have completed it before?
A: This depends on whether it should just be this one time, or if it should be retaken on a set basis. If it should be on a set schedule, you can benefit from using a recurring schedule. Read this article to find the setup that is suited for you. If not, then you can use the 'Complete again' feature. Here's how:
Create a new learning path with the same module/modules and then add the 'complete again' feature by selecting "yes" in the side menu settings
Add the new learning path to a Journey and share with users
Then all users assigned will be asked to complete it, and will also be notified via the New learning email. The previous completions will still be found in Track.
Q: Where can I see what questions a user answered incorrectly?
A: To find this information, do the following:
Go to Track Users and find the user and module you need
On the far right of the screen, you'll find the option to click "Answers"
After clicking this, you will see the user's latest attempt with information on right or wrong answers. To see old attempts, you can click on the attempt filter to the left and pick others.
Q: Where can I see information on which questions users got right/wrong in percentages?
A: To find this information, do the following:
Go to Track Content and find the module you need
On the far right of the screen, you'll find the option to click "Answers"
After clicking this, you will see an overview of what users could and could not answer correctly.
Q: What does the "Active Users" Widget show?
A: The Active Users widget shows data based on the input that you have selected in the date range on the Dashboard. From here, the widget automatically changes its aggregation based on the selected date range:
Up to 31 days: daily active users (DAU)
32–180 days: weekly active users (WAU)
More than 180 days: monthly active users (MAU)
The Unique data tag on the bottom left indicates how many different users have logged in during the selected period.
The Avg. tag can be used to view the average number of active users over the selected period and compare it to the same period the year before. This is showcased via the % number to the right of the number
The Peak tag shows the highest number of Active Users that the platform has had in a single day.
💡 When hovering over the selected period, you can compare the data to what it looked like on the same date last year